Service Coordination

Service and Support Administrators

Defiance County Board of DD’s, Service and Support Administrators, or SSAs, coordinate and connect people with developmental disabilities to individualized supports in their community. SSAs get to know individuals and families and help them identify dreams for the future. This is an ongoing process, not just a one-time meeting.

Our SSAs develop individual service plans, or ISPs, that connect citizens with disabilities and their families to providers within the community that can help you achieve your vision of a happy, satisfying life. It is important that families and individuals understand options that are available to them and seek the support of the SSA, who can connect them to potential funding sources.

An array of services can be designed to support the individualized needs of each person served. The process begins with an ISP developed with Person Centered Planning, by a team chosen by the individual or family and coordinated by the SSA. The Person Centered Plan outlines goals and dreams of the person served and is reviewed at least once a year.

You always have the right to choose a SSA and service coordination is provided to individuals who are eligible for services at no cost.

Service and Support Administrators are the primary point of coordination, which includes:

  • Administer assessments and collect documentation to determine eligibility for services
  • Coordinate assessments to find out what is important to individuals and what is working and not working in their life
  • Develop an ISP using person-centered planning that outlines what is important and connects individuals to the provider of their choice
  • Connects individuals to community resources they need to be successful
  • Develops a budget for services based on the individual’s assessed needs and the preferred way for meeting those needs
  • Ensures the health and safety of each individual through developing prevention plans for potential occurrences that may impact health and safety
  • Provide ongoing ISP coordination and monitoring to ensure that services and supports are being delivered as outlined in the ISP and to the benefit and satisfaction of the individual
  • Educate the community in becoming more aware about the unique capabilities of individuals with disabilities
  • Assist the community to develop connections and capacity to support individuals with disabilities
  • Works closely with youth in transition from school to work



How Services Are Funded


Providers are organizations that provide services for people with disabilities. Services can include housing, personal care, supported employment, day programs, transportation, respite and more.

SSAs and other agency staff can help you through the process of finding and working with a provider. However, staff cannot choose a provider for an individual served. You can use the provider search to find a provider.

Provider Guide Plus


Intermediate Care Facilities for Individuals with Developmental Disabilities (ICF, or ICF/IDD, for short) also provide residential services in established facilities.  These ICFs may provide many of their services in the home itself, such as nursing staff, different therapies, and sometimes day programming.  These facilities are generally larger, with a minimum of four people and most often more than 24.  It is common for a person to share a bedroom.  Room and board is included in ICF services however residents only receive a small monthly allowance.  Placement in any given ICF is dependent upon whether that facility has openings.  The Ohio Department of Disabilities has a listing of all ICFs statewide.

To learn more about ICFs, please visit the Ohio Department of Developmental Disabilities website.


After Hours/Weekends

In the event of an after hour emergency or crisis to have an SSA paged, you can contact.

A Renewed Mind


Available 24 hours a day.