Service Support Administration

Service Coordination

Service and Support Administrators

Defiance County Board of DD’s, Service and Support Administrators, or SSAs, coordinate and connect people with developmental disabilities to individualized supports in their community. SSAs get to know individuals and families and help them identify dreams for the future. This is an ongoing process, not just a one-time meeting.

Our SSAs develop individual service plans, or ISPs, that connect citizens with disabilities and their families to providers within the community that can help you achieve your vision of a happy, satisfying life. It is important that families and individuals understand options that are available to them and seek the support of the SSA, who can connect them to potential funding sources.

An array of services can be designed to support the individualized needs of each person served. The process begins with an ISP developed with Person Centered Planning, by a team chosen by the individual or family and coordinated by the SSA. The Person Centered Plan outlines goals and dreams of the person served and is reviewed at least once a year.

You always have the right to choose a SSA and service coordination is provided to individuals who are eligible for services at no cost.

Service and Support Administrators are the primary point of coordination, which includes:

  • Our staff work with individuals and their families to administer assessments and collect documentation to determine eligibility for services
  • Coordinate assessments to find out what is important to individuals and what is working and not working in their life
  • Develop an ISP using person-centered planning that outlines what is important and connects individuals to the provider of their choice
  • Connects individuals to community resources they need to be successful
  • Develops a budget for services based on the individual’s assessed needs and the preferred way for meeting those needs
  • Ensures the health and safety of each individual through developing prevention plans for potential occurrences that may impact health and safety
  • Provide ongoing ISP coordination and monitoring to ensure that services and supports are being delivered as outlined in the ISP and to the benefit and satisfaction of the individual
  • Educate the community in becoming more aware about the unique capabilities of individuals with disabilities
  • Assist the community to develop connections and capacity to support individuals with disabilities
  • Works closely with youth in transition from school to work



Waivers are funding sources that allow people with disabilities to receive services in the community.
The different waiver types are: Individual Options (IO), Self-Empowered Life Funding (SELF Waiver), Level 1 Waiver and the Transitions Developmental Disabilities Waiver (TDD), though the TDD waiver is no longer accepting new enrollees and are transitioning to the IO waiver. Each waiver has various funding levels and available services.

To learn more about the different types of waivers, please visit the Ohio Department of Developmental Disabilities website.

Defiance County DD Services has a waiting list for all waivers. This means many people want the service but have to wait before receiving the waiver. People on the waiting list are served in the order they were placed on the list statewide. Please talk to your SSA for more information about the waiting list and other services offered by our agency.


Providers are organizations that provide services for people with disabilities. Services can include housing, personal care, supported employment, day programs, transportation, respite and more.

SSAs and other agency staff can help you through the process of finding and working with a provider. However, staff cannot choose a provider for an individual served. You can use the provider search to find a provider.

Service Provider Interview Guide